![]() ![]() We had problems with the Neat going into QuickBooks. ![]() The wait time was one thing, but the knowledge of some of the stuff that we needed to have help with wasn’t there either. ![]() It seemed like we had problems getting through customer service or getting some of our stuff answered and our problems fixed. However, there’s some tweaking that we needed to have done and we can’t get our questions answered. Some of the things that the program does are pretty cool. I plan on putting the Neat mobile app on my phone, too. ![]() It’s a good little machine to have around the house. I like the fact that they stand behind their product. With The Neat Company, it was a good experience. I’ve dealt with companies where they don’t help you. But these things happen and I’m not upset. Also, I had a lot of important pictures and papers on my original software and they told me there’s no way to get that back. The buttons don’t work again so I have to call back and get her to do whatever she did again. Then the update came yesterday and I updated the software. My scanner didn’t work with the buttons on the top, but it worked fine if I used the buttons on the computer screen. Nevertheless, the people there are very helpful. I thought that was kind of unfair because the software was free when I bought it. I called up last week and I downloaded a 30-day trial offer. I still have all the paperwork, unfortunately the only thing I don’t have is the number that goes with the CD so I can’t use it. However, the software that I put in was supposed to be lifetime. ![]()
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